Let’s get you moving again.
Find an answer below or send an account-linked request so support can investigate.
Contact support
For a payment, generation, account, or privacy question, sign in and submit a request. Include your payment or creation reference when available. Do not include passwords, payment-card details, or access tokens.
Send a support requestHelp without signing in
WilloToon is a product of Will of Dawn Labs. If you cannot access your account, or have a privacy question, email hello@willodawn.com. Mention WilloToon and include a reference if you have one. Do not send passwords, sign-in codes, payment-card details, or sensitive media.
Common questions
Why can’t I start a generation?
Complete onboarding and rights confirmations, check your uploads, and make sure your available credits cover the quote. If a service is unavailable, wait for recovery and retry from your saved flow.
My payment completed, but my credits have not appeared.
Return to your wallet and check the payment status. Credits are added after the payment is verified. Contact support with the payment reference if it remains unresolved; do not buy again solely to refresh the balance.
Can I paste an Instagram Reel or direct link?
Yes. You can paste a public Instagram Reel or post link, or a direct HTTPS video link (.mp4/.mov). Instagram links are resolved securely to the video stream and stored in your private account. If a reel is private or blocked by login settings, download the video file and upload it instead.
Why won’t Studio export?
Studio needs two or more clips and browser video-encoding support. Try an up-to-date Chrome browser and keep the tab open while it exports. A cloud export fallback is not currently available.
How do I request my data or deletion?
Open Account and privacy to submit and track an export or deletion request. A completed export offers a private JSON download for seven days, including account records and media metadata. Download videos separately from My videos. Deletion requires review and an approved retention policy; it is not instant erasure of all records and backups. Contact support for questions about fulfillment.
Open account controlsI cannot sign in.
Use Continue with Google or enter your email address to receive a one-time sign-in code. Use the same email address as your existing account, check your inbox and spam folder, and enter the latest code. If Google sign-in was cancelled, try again. If you still cannot sign in, email hello@willodawn.com for help.